Senix Tools Privacy Policy 

1. Introduction

In this Privacy Policy a reference to "we", "us", "our" or "Senix Tools" is a reference to Senix Australia Pty Ltd ACN 678 127 298 and each of our "group entities" (meaning any related body corporate or associated entity of Senix Tools or within its group of companies).

Senix Tools sells and distributes power tools and provides other goods and services on its website. In order to purchase any goods on or access part of the website, even if a business to business transaction, you may be required to provide us with your personal information, including your name, email address, postal address and telephone number.

Senix Tools is committed to respecting and protecting the privacy of your personal information.

This privacy policy (Privacy Policy) explains how we will collect, use, disclose, store, and protect personal information about you. This Privacy Policy also describes the way in which you may access or correct your personal information that we hold, and how to contact us if you have any complaints in relation to your privacy.

Please carefully read this Privacy Policy in conjunction with our other policies, including our Website Terms and other policies. We may update this Privacy Policy from time to time. We will make the most current version available of on our website at https://senix.com.au/privacy-policy.html.

We will handle your personal information under applicable privacy laws, including the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

2. What is 'personal information’?

‘Personal information’ includes information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true, and whether or not the information is recorded in a material form. For example, this may include your name, age, gender, residential address and contact details.

Personal information includes ‘sensitive information’, which is a special subset of personal information. We have no desire to collect sensitive information.

3. Why we collect your personal information

We may collect personal information from you for the purposes of conducting our business, providing our goods and services, and providing access to the website.

When you access or interact with our website (including by making an inquiry) or otherwise contact us, we collect the personal information that you give us such as your name, your telephone number, your address (including your postal, shipping and billing address), and your email address. We do this so that we can provide you with our goods and services. We also keep personal information so that we can respond to your queries, and provide support to you in your use of our goods or services, and our website.

You are not required to disclose your personal information to us. However, if you do not provide the information requested, you may not be able to receive the full benefit of our goods and services, or our website.

4. What types of personal information do we collect?

We may collect the following personal information when you contact our business, or access or use our website:

· your name, residential, postal and/or billing address, email address and phone number;  

· your age, date of birth and gender;

· your log in details and password used to sign in to your account on the website;

· your banking, payment and billing details (including your credit card details and card expiry information);

· the details of any previous orders you have made with us through your online account;

· your website use, article history and content preferences;

· any information you voluntarily share with us when you interact with us via phone, email, social media or other form of communication and including information collected about you through your comments on our website;

· your marketing preferences such as whether you wish to receive communications from us; 

· any other information you share with us as part of your interactions with us.

We also collect information that does not identify you (such as your behaviour patterns on our website) through cookies (see further below).  

5. How do we collect your personal information?

We collect your personal information in a lawful and fair way and in a manner that is not unreasonably intrusive.

We collect your personal information when:

· you upload information when interacting with our website;

· you provide us with personal information and/or sensitive information when you contact us, and when you visit, access or use our website;

· submit any applications, forms or surveys via the website or in person (including at events);

· you interact with us via phone, email, social media or any other form of communication;

· you complete a credit application (whether hard copy or soft copy);

· we collect your billing and payment information; and/or

· you consent to receive marketing or newsletter communications from us.

When you interact with the website (including by uploading comments onto our website), our goods or services or provide us with any personal information, you consent to our collection, use, disclosure, storing and protection of your personal information.

6. How do you access and update your personal information?

We want to ensure that we provide you with the best possible service. We therefore encourage you to always keep us updated of any changes to your personal information.

You can update your details and marketing preferences by accessing your account pages on our website. You can also update your details and access your personal information by contacting us at privacy@senixtool.com.

7. How do we use your personal information?

Any personal information collected by or provided to us (including via the website) will be used in accordance with this Privacy Policy and any applicable law.

We generally use your personal information for the following main purposes:

· to operate our business publishing content on our website, and selling power tools and other products through our website;

· to create and set up your account with us;

· to enable you to access and use our goods and/or services and the website;

· to prepare and deliver to you the goods and/or services that you purchase;

· to provide information about our goods and services, and the website (including updates, new products, articles, events, promotions and marketing messages);

· to obtain feedback from you so we can continually enhance our product and service offerings (including the website);

· to record data and analytics for statistical and market analysis, which allows us to improve our product and service offerings (including the website);

· to remember you when you visit our website and track your browsing patterns by using cookies (if you wish to prevent this, please see below);

· to provide online advertising and targeted ads;

· to respond to data requests from you and to fulfil our commitments to data storage and freedom of information under relevant governing agreements and regulations; and

· to allow us to effectively respond to your complaints and enquiries.

We may also use your personal information for purposes which are permitted under the applicable privacy laws, which include:

· where we use your information for purposes which are directly related to the main purpose for which we collected it, in circumstances where you would reasonably expect us to use your information for these purposes; 

· where we reasonably believe that use of your information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent.

8. Do we disclose your personal information to others?

We respect the privacy of your personal information and we take reasonable steps to keep it confidential and protected.

Certain aspects of our business (including our payment systems) are integrated with third-party software and systems (third-party vendors) and, to provide the goods and services, we will need to disclose personal information to these third-party providers to the limited extent required to enable and support these integrated functions and to support the goods and services. We will endeavour to only disclose personal information to third parties with privacy policies in place that are committed to personal information security and complying with privacy laws.

We will also disclose personal information for marketing and newsletters to promote, among other things, our products, special offers and discounts and events.

We will not otherwise disclose your personal information to third parties unless it is consistent with the purpose for which we collected it, you have consented, or we are otherwise permitted or required to do so by law. This may include disclosure of your personal information in the following circumstances:

· in order to fulfill any request you have made through us (such as ordering goods or services through your online account);

· by law or in good faith believing such action is necessary to comply with the law or contract;

· communicate with the Office of the Australian Information Commissioner if we are subject to a data breach, you make a privacy complaint or that body makes an inquiry of us; 

· where reasonably necessary, for the establishment, exercise or defence of any legal claim.

Where personal information is transferred or disclosed to such third parties, their access, storage and use will be subject to their own privacy policies. To the full extent permitted at law, we are not liable for any loss, damage or claim arising out of a third party’s access, storage or use of your personal information where we have transferred or disclosed the personal information to such third party in a manner consistent with this Privacy Policy, we were authorised by you or by law to provide that third party with your personal information.

We will not disclose your personal information to third parties other than in accordance with this Privacy Policy.

9. Do we transfer your personal information outside Australia?

In some cases, we may disclose personal information to third party suppliers and service providers located overseas to perform our contractual obligations to you.

When we disclose your personal information to these parties, we require them to take appropriate measures to protect your personal information.

10. How do we protect your personal information?

We take reasonable steps to protect personal information we hold about you from misuse, interference and loss, and from unauthorised access, modification, disclosure and destruction.

When your personal information is no longer required to be retained under law or retained for our operational or administrative purposes (including account keeping and compliance purposes), we will take steps to securely destroy the information or to ensure that the information is permanently de-identified. Where a third party provider holds your personal information, their retention is subject to their own privacy policy (eg: a payment service may be required by law to retain certain account and financial information).

11. Data breaches

We are required to comply with the mandatory 'notifiable data breach' scheme (the NDB scheme) under the Privacy Act. The NDB scheme applies when an 'eligible data breach' of personal information occurs.

An 'eligible data breach' occurs when:

· there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, that an organisation holds;

· this is likely to result in serious harm to one or more individuals; and

· the organisation has not been able to prevent the likely risk of serious harm with remedial action.

An organisation may take remedial steps to prevent the likelihood of serious harm occurring for any affected individuals after a data breach has occurred, in which case, the data breach is not an ‘eligible data breach’.

Where we have reasonable grounds to believe that we have experienced an eligible data breach (and remedial action cannot be used), we will promptly notify affected individuals and the Office of the Australian Information Commissioner about the breach in accordance with the Privacy Act.

12. Our website and cookies

We also collect data through our use of ‘cookies’ and other internet technologies.

Cookies are small data files which are stored on your device’s browser. Cookies are stored in order for your internet browser to navigate a website. Cookies will not identify you, but they do identify your internet service provider, browser type and browsing habits.

We will not use cookies to collect your identifying personal information. They may collect statistical information about your visit to our website (such as the pages you visit on the website) in order to remember your preferences and allow you to navigate the website more easily.

The default setting of most internet browsers is to accept cookies automatically, but you can choose to turn off or restrict the use of cookies through your browser settings. Please note that if you deactivate your cookies, you may have difficulty accessing or using our website.

We also collect your IP address to create an audit trail of events that take place on our website, and to track and aggregate non-identifiable information, your referring website addresses, browser type and access times.

13. Links

If we provide links through our website to third-party websites, add-ins, plug-ins and applications, those links are provided for convenience and may not remain current or be maintained.

Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, add-ins, plug-ins or applications, and have no control over or rights in those linked websites, add-ins, plug-ins or applications. The privacy policies that apply to those other websites, add-ins, plug-ins or applications may differ substantially from our Privacy Policy, so we encourage individuals to read them carefully before using those websites, add-ins, plug-ins or applications.

14. Privacy related questions and complaints

We respect your privacy and we take all feedback, input, complaints and concerns regarding privacy very seriously.

If you have any questions about privacy-related issues, you would like to request access to or correction of your personal information, you would like further information about this Privacy Policy, or you have a concern or complaint your privacy or the handling of your personal information by us, you may lodge your question, concern or complaint in writing to us:

· for email complaints or enquiries, at customerservice@senixtool.com; and

· for written complaints or enquiries, addressed to 3/32 Westside Ave, Port Melbourne 3207.

Where you contact us, we will respond to you as soon as possible, but not later than 30 days from receipt of your question or complaint.

If you are not satisfied with our response, or if you do not wish to raise a question or complaint with us directly, you may wish to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

15. Updates to this Policy

We may update this Privacy Policy from time to time. We will make the most current version of this Policy available on our website at https://senix.com.au/privacy-policy.html.

Last updated on 23 September 2024